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NCDOT Launches Fourth Annual Customer Survey

RALEIGH – The N.C. Department of Transportation has launched the department’s fourth annual customer survey, available here. The department encourages everyone willing to offer feedback to take part.

The purpose of the survey is to gauge how the department is performing in its effort to provide great customer service.  It takes about 15 minutes to complete and the link is mobile-friendly.

Participation can help NCDOT identify ways to make North Carolina transportation services safer, more efficient and customer focused.

Administered by North Carolina State University’s Institute for Transportation Research and Education, the survey is grouped into eight core transportation services: motor vehicle transportation (highway), bicycle, pedestrian, transit (local bus), passenger rail, ferry, aviation and the Division of Motor Vehicles.

The N.C. General Assembly requires the survey and the results will be used as the basis for measuring NCDOT’s performance in the area of customer service across the department.

Survey responses must be received by the end of October. The results will be available to the public on NCDOT.gov by January 2020.